Customer Support Daisy

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Activity overview

Latest activity by Customer Support Daisy
  • Customer Support Daisy created an article,

    How much are the cancellation fees?

    If the booking is cancelled in less than 24 hours, the cancellation fee will be 50% of your total booking or RM200, whichever is lower.  

  • Customer Support Daisy created an article,

    What are the payment methods available?

    We have cash, online, and e-wallet, and credit options, depending on type of bookings.

  • Customer Support Daisy created an article,

    I keyed in my address and the drop down list doesn’t appear / there’s an error saying “Please insert a specific address”. How do I proceed?

    Our address system adheres to Google Maps API so only the address that appears in Google Maps search will show in the drop down list. If you encounter this, try to Google your address first and loo...

  • Customer Support Daisy created an article,

    Do I have to be at the pickup and/or delivery locations?

    Yes. But in case you are booking on behalf of another party, or you are not able to be at the pickup and/or delivery address, you must designate a representative and provide his/her contact details...

  • Customer Support Daisy created an article,

    Do the drivers drive straight through to their destination?

    For bookings made within a reasonable distance, the drivers will drive straight to the drop-off address after finishing loading at pickup. As for bookings made farther, the drivers will usually sto...

  • Customer Support Daisy created an article,

    Will anyone from your side contact me before the moving date?

    Once your driver is assigned to you, the driver will contact you a day before your moving date to coordinate. Alternatively, you may call the driver should you wish to discuss or inform additional ...

  • Customer Support Daisy created an article,

    Does the price shown include manpower? If not, how do I get the price that includes manpower?

    The price is shown after you click “Instant Quotation” is the price for the vehicle selected and the distance between pickup and dropoff address. It does not include any additional services such as...

  • Customer Support Daisy created an article,

    Who are the drivers? Can they be trusted?

    We at TheLorry understand that the customer’s trust and confidence in us is very important. As such, all drivers and movers are required to be registered under the Companies Commission of Malaysia ...

  • Customer Support Daisy created an article,

    Can I change the payment method after completing the booking process?

    Yes, kindly notify us at least 3 working days in advance before the moving date.If the change is from COD to Online Payment, we will only proceed with yourbooking once your payment is cleared and r...

  • Customer Support Daisy created an article,

    Will I get a receipt for the payment I made?

    Yes, depending on the size of your items, you can book a van or 4x4 pickup truck as a more suitably-sized transport vehicle for one or two items only.