Customer Support Daisy

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Activity overview

Latest activity by Customer Support Daisy
  • Customer Support Daisy created an article,

    Is it confirmed that I will get a driver for my booking?

    We always strive hard to fulfill the booking from our customers. Therefore, we will ensure that your booking will be matched with our dedicated drivre. However, for any booking made in less than 48...

  • Customer Support Daisy created an article,

    What is the advantage of using TheLorry Route Optimisation feature?

    Cut Cost – reduce fuel cost as we provide you the most efficient route to use during your delivery. On top of it, it’s free of charge, partner don’t need to purchase or install external app for th...

  • Customer Support Daisy created an article,

    WHAT is TheLorry Route Optimisation feature all about?

    This is a special project worked by TheLorry Data Science team since 2020 and it’s now ready to use.   Route optimization (RO) is the process of determining the most cost-efficient route to cust...

  • Customer Support Daisy created an article,

    What is T4B?

    T4B stands for TheLorry for Business. The service is designed for companies and businesses for first-mile or last-mile deliveries.

  • Customer Support Daisy created an article,

    Can we use T4B for other purposes besides business?

    We do not allow usage for personal use, or for office relocation.

  • Customer Support Daisy created an article,

    We want to relocate our office, can we use T4B?

    Unfortunately, no, you cannot. You have to use our Simple Moving Service for office relocation purposes.

  • Customer Support Daisy created an article,

    What is the payment option available?

    There are three (3) payment options available. TheLorry Wallet Online Banking Cash on Delivery (COD)

  • Customer Support Daisy created an article,

    When should I make the payment?

    The payment has to be cleared according to your preferred payment option. If you choose any of the online payment methods, you have to make the payment before you can complete the booking. Meanwhil...

  • Customer Support Daisy created an article,

    What is the difference between T4B and Simple Moving?

    Simple Moving are designed for non-revenue generation activity such as house moving, office relocation, transporting bulky items for personal use. The payment method offers are Online Payment, Touc...

  • Customer Support Daisy created an article,

    What are the benefits I will get from using T4B?

    3 Steps booking Process (Pick up > Drop off > Details)  Reusable recipient (party) based contract management  Full tracking of booking details, including issues and returns  Complete booking based...