Customer Support Daisy
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Recent activity by Customer Support Daisy-
I only need movers to help with carrying my items, not a whole lorry. Can you provide that?
If you want to only hire movers (only manpower) to move your items without booking a lorry, please contact our Customer Service as it is not offered under our standard services. Do note that due to...
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What is your coverage area?
We provide moving and logistics services across Peninsular Malaysia.
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What is the list of items that are not permitted to be transported using your service?
There are a number of prohibited items per TheLorry services. The following cases are specifically prohibited: ABSOLUTELY NO CARRIAGE OF ANY PERSON in the cargo compartment for any distance or rea...
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What else is included in your vehicle charge?
Our vehicle charge is inclusive of fuel, and toll charges.
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Will I get a receipt for the payment I made?
Yes, depending on the size of your items, you can book a van or 4x4 pickup truck as a more suitably-sized transport vehicle for one or two items only.
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Can I ship only one or two items?
Yes, depending on the size of your items, you can book a van or 4x4 pickup truck as a more suitably-sized transport vehicle for one or two items only.
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Does the price shown include manpower? If not, how do I get the price that includes manpower?
The price is shown after you click “Instant Quotation” is the price for the vehicle selected and the distance between pickup and dropoff address. It does not include any additional services such as...
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Who are the drivers? Can they be trusted?
We at TheLorry understand that the customer’s trust and confidence in us is very important. As such, all drivers and movers are required to be registered under the Companies Commission of Malaysia ...
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Can I change the payment method after completing the booking process?
Yes, kindly notify us at least 3 working days in advance before the moving date.If the change is from COD to Online Payment, we will only proceed with yourbooking once your payment is cleared and r...
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Do the drivers drive straight through to their destination?
For bookings made within a reasonable distance, the drivers will drive straight to the drop-off address after finishing loading at pickup. As for bookings made farther, the drivers will usually sto...