General FAQ
- Are there any hidden charges other than the one stated on my booking details?
- Can I change the payment method after completing the booking process?
- Can I rent a lorry without a driver? I can drive one myself.
- Can I ship only one or two items?
- Can I still amend the details after I have placed my booking?
- Do I have to be at the pickup and/or delivery locations?
- Do I need to share the space with others to transport my items?
- Do the drivers drive straight through to their destination?
- Does the price shown include manpower? If not, how do I get the price that includes manpower?
- How do I know what my booking number is?
- How is your rate charged?
- How much are the cancellation fees?
- I keyed in my address and the drop down list doesn’t appear / there’s an error saying “Please insert a specific address”. How do I proceed?
- I need to add additional information/instruction. Where do I type it?
- I need to cancel my booking. What’s your cancellation policy?
- I only need movers to help with carrying my items, not a whole lorry. Can you provide that?
- What are the payment methods available?
- What else is included in your vehicle charge?
- What is the list of items that are not permitted to be transported using your service?
- What is the process for an insurance claim?
- What is your coverage area?
- What will the movers do if I select manpower service?
- Who are the drivers? Can they be trusted?
- Will anyone from your side contact me before the moving date?
- Will I get a receipt for the payment I made?