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  1. TheLorry Malaysia
  2. General
  3. General FAQ

General FAQ

  • Are there any hidden charges other than the one stated on my booking details?
  • Can I change the payment method after completing the booking process?
  • Can I rent a lorry without a driver? I can drive one myself.
  • Can I ship only one or two items?
  • Can I still amend the details after I have placed my booking?
  • Do I have to be at the pickup and/or delivery locations?
  • Do I need to share the space with others to transport my items?
  • Do the drivers drive straight through to their destination?
  • Does the price shown include manpower? If not, how do I get the price that includes manpower?
  • How do I know what my booking number is?
  • How is your rate charged?
  • How much are the cancellation fees?
  • I keyed in my address and the drop down list doesn’t appear / there’s an error saying “Please insert a specific address”. How do I proceed?
  • I need to add additional information/instruction. Where do I type it?
  • I need to cancel my booking. What’s your cancellation policy?
  • I only need movers to help with carrying my items, not a whole lorry. Can you provide that?
  • What are the payment methods available?
  • What else is included in your vehicle charge?
  • What is the list of items that are not permitted to be transported using your service?
  • What is the process for an insurance claim?
  • What is your coverage area?
  • What will the movers do if I select manpower service?
  • Who are the drivers? Can they be trusted?
  • Will anyone from your side contact me before the moving date?
  • Will I get a receipt for the payment I made?
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